How quickly will you answer my question?
Every message comes straight to me, Taylor, not a team or a bot. I answer in the order they come in, usually within 24 to 48 hours. You can email me anytime at taylor@stepintohaven.com.
When will my HAVEN Planner ship?
The HAVEN Planner is on pre-order. The first 50 are sold. New orders ship in early January, as soon as they're packed. Digital products are delivered to your email instantly.
Why does the HAVEN Planner cost $49?
Because this isn't a notebook. It's a 308-page planner built to run your whole home: yearly, monthly, weekly, and daily pages, plus your cleaning system, meal planning, restock lists, kids' info, pets, travel, appointments, and the "if something happens to me" pages. It's printed on thick, premium 80 lb paper that holds up to real life, and quality like that is expensive to make and ship. It's a one-time purchase, not a subscription.
Why is it six months instead of a full year?
Because a lot changes in six months. Kids' schedules, nap times, school, activities, what's in your pantry, even your routines. A six-month planner lets you start fresh with pages that fit the life you're actually living, instead of carrying around months that no longer match. Want a whole year? The Full Year Bundle gives you two planners, 12 months, plus the HAVEN Command Center free.
Can I change my shipping address after I order?
Email taylor@stepintohaven.com as soon as possible with your name, order number, and the correct address. I'll do my best to update it before your planner ships, but I can't guarantee a change once your order is on its way.
Shipping information
The HAVEN Planner ships within the US and to Canada. We're working on shipping to more countries for future planner drops. Tracked shipping is $8.95 per order in the US and $29.95 USD per order to Canada. As soon as I receive your tracking number, I'll email it to you.
Ordering from Canada? Your planner ships from Wisconsin in early January and usually arrives 1 to 3 weeks after it ships. When it arrives, Canada Post collects sales tax (GST/HST), any duty, and a handling fee, usually about C$15 to 25 total. These fees are paid to Canada Post, not to HAVEN, and aren't included in your order total. Since all sales are final, please order only if you're comfortable with these fees.
Will my order come in one package?
Your planner ships in one package. If you also ordered a digital product, that arrives by email right away, separate from your planner.
How can I track my order?
When your planner ships, you'll get an email with your tracking number. Click it anytime to see where your package is.
Why isn't my tracking number working?
New tracking numbers can take 24 to 48 hours to start updating. If it still isn't working after that, email taylor@stepintohaven.com and I'll look into it.
My tracking says delivered, but I don't have my order.
Check with neighbors and your mailbox or front office, and give it 24 hours, since packages are sometimes marked delivered a little early. If it still hasn't shown up, email taylor@stepintohaven.com with your order number and we'll get things worked out.
I received a damaged item, or something is missing. What do I do?
I'm so sorry! Email taylor@stepintohaven.com with your name, order number, and a photo, and we'll get things worked out.
Can I return or exchange my order?
All sales are final. We don't accept returns or exchanges on any product, physical or digital. If something arrives damaged or isn't right, email me and we'll get things worked out.
